FAQ

What are the main logistics methods for shipping your MAP boxes? Which logistics method is the most commonly used?

What are the main logistics methods for shipping your MAP boxes? Which logistics method is the most commonly used?

We mainly use express delivery and logistics dedicated lines for shipping. Among them, express delivery is suitable for small - batch orders, and logistics dedicated lines are more commonly used for medium - and short - distance large - volume transportation. In terms of usage frequency, express delivery is the most commonly used logistics method because the initial purchase volume of most customers is relatively small.

How are logistics costs calculated? Can logistics costs be discounted for bulk purchases of MAP boxes?

How are logistics costs calculated? Can logistics costs be discounted for bulk purchases of MAP boxes?

Logistics costs are mainly calculated based on the weight, volume of the goods, and the transportation distance. For customers who make bulk purchases, we will negotiate with our cooperative logistics providers to strive for certain discounts on logistics costs.

What is the probability of damage to MAP boxes during the logistics process? How will you handle it if damage occurs?

What is the probability of damage to MAP boxes during the logistics process? How will you handle it if damage occurs?

We have carried out strict packaging protection for MAP boxes, and the probability of damage during the logistics process is less than 3%. If damage occurs, customers need to take photos and provide feedback within 24 hours of receiving the goods, and we will reissue the corresponding quantity of MAP boxes for free.

Under normal circumstances, what is the delivery time for MAP boxes? How high is the on - time delivery rate of previous orders?

Under normal circumstances, what is the delivery time for MAP boxes? How high is the on - time delivery rate of previous orders?

Under normal circumstances, the delivery time for standard products is 7 - 10 working days.

If I urgently need MAP boxes, can the delivery time be shortened? How short can the delivery time of urgent orders generally be shortened?

If I urgently need MAP boxes, can the delivery time be shortened? How short can the delivery time of urgent orders generally be shortened?

If you urgently need MAP boxes, we can arrange for rush production. In the case of a small order volume, the delivery time of urgent orders can be shortened to 3 - 5 working days.

What are the main factors affecting the delivery time of MAP boxes? How frequently will you communicate the progress with customers when situations affecting the delivery time occur?

What are the main factors affecting the delivery time of MAP boxes? How frequently will you communicate the progress with customers when situations affecting the delivery time occur?

The main factors affecting the delivery time include raw material supply, order volume, and production equipment maintenance. Once situations that may affect the delivery time occur, we will communicate the progress with customers on a daily basis to ensure that you are informed of the order status in a timely manner.

What is the regular packaging of MAP boxes? Can the packaging effectively protect MAP boxes from being damaged during transportation?

What is the regular packaging of MAP boxes? Can the packaging effectively protect MAP boxes from being damaged during transportation?

MAP boxes are usually packaged in high - strength corrugated cartons, which can effectively protect MAP boxes from being damaged during transportation. The damage rate in past transports was less than 3%.

Can the packaging of MAP boxes be customized according to our requirements? How long is the customization cycle usually?

Can the packaging of MAP boxes be customized according to our requirements? How long is the customization cycle usually?

The packaging can be customized according to your requirements. The design cycle for customized packaging is 3 - 7 working days, and the production cycle is 20 - 30 working days. The overall cycle is approximately 30 - 40 working days.

For long - distance transportation of MAP boxes, are there any special protective measures for packaging? Is the cost of special protective measures a high proportion of the total packaging cost?

For long - distance transportation of MAP boxes, are there any special protective measures for packaging? Is the cost of special protective measures a high proportion of the total packaging cost?

For long - distance transportation, we will increase the amount of foam filling and use double - layer cartons. The cost of special protective measures accounts for about 10% of the total packaging cost.

What are the quality standards for MAP boxes? Are there any relevant quality certifications?

What are the quality standards for MAP boxes? Are there any relevant quality certifications?

MAP boxes comply with GB/T and have passed the certification of CQC such as ISO 9001 Quality Management System Certification and Food Contact Material Safety Certification.

How is the airtightness of MAP boxes? What is the testing frequency of airtightness?

How is the airtightness of MAP boxes? What is the testing frequency of airtightness?

MAP boxes adopt a special sealing process and have good airtightness. Under normal use conditions, the gas leakage rate is less than 3%. We conduct sampling inspections on each batch of products, and the sampling ratio is 10%.

Are the materials of MAP boxes safe and environmentally friendly? How does the material affect the food preservation effect?

Are the materials of MAP boxes safe and environmentally friendly? How does the material affect the food preservation effect?

The materials of MAP boxes are safe and environmentally friendly and meet food - grade standards. High - quality materials can effectively extend the food preservation period, which can be extended by 60% compared to ordinary packaging.

What is the approximate probability of product quality problems? Is the return and exchange process complicated after a quality problem occurs?

What is the approximate probability of product quality problems? Is the return and exchange process complicated after a quality problem occurs?

The probability of product quality problems is less than 3%. If a quality problem occurs, you only need to contact our customer service and provide relevant photos, and we will arrange for return and exchange within 48 hours. The process is simple and fast.

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